SleekFlow Product Requests

Users will be able to create, manage, and track support tickets directly within the mobile app. This feature provides a centralized place to report issues and monitor resolution status, making support more accessible for teams on the go.

Users can configure the ticket priority field to be optional or driven by a custom variable, rather than being tied to a fixed ticket type. This gives teams the flexibility to define priority based on their own workflows and use cases.

Access comprehensive ticketing dashboards to monitor team performance, track resolution times, and make data-driven decisions to improve customer support operations.

Define and manage custom ticket properties beyond the default fields, allowing the ticketing system to be tailored to match the team's specific workflows and data requirements.

Ensure accuracy by selecting dynamic due dates for tickets based on existing contact date/time properties.

Automatically update ticket properties such as status, priority, and assignee within your automated workflows, reducing the need for manual ticket management.

Users will be able to automatically assign the owner of a contact as the assignee of a related ticket. This feature streamlines the ticket assignment process, ensuring that tickets are directed to the most relevant team member and improving overall workflow efficiency.