Allow conversations to have multiple assignees
complete
Alan Ng
Hello Sleekflow, this feature is important on a training / coaching purpose. By allowing multiple assignees , managers or teammates can "follow" the conversation to solve customer queries together. If needed, the manager can jump in and help to answer too. Thanks !!
Henson Tsai
complete
Henson Tsai
in progress
C
Cindy
Henson Tsai: please update and advise the estimate release. date. make sure don`t set any time limit and full function of multi assignee, thank you!
Alan Ng
Hello Sleekflow, this feature is important on a training / coaching purpose. By allowing multiple assignees , managers or teammates can "follow" the conversation to solve customer queries together. If needed, the manager can jump in and help to answer too. Thanks !!
Henson Tsai
Alan Ng: Well noted Alan. Appreciate for your feedback. Could you also please tell us more:
1) Does the manager want to receive all notifications for the conversations he "followed"?
2) Will it have a time limit for how long he can "follow" a conversation?
Let us know how we can help:)
Alan Ng
Henson Tsai: hello Henson , thanks for your instant reply!!
- Yes, the manager wants to get the notifications from all convo that he follows (ideally including all the customer replies). Would also be great to have an option that he can follow a specific channel or all channels.
- It would be great if he can follow the convo permanently as many sales convo are ongoing ones. By setting the time as permanent, the manager himself would not miss out any message. Of course if the manager is overloaded with messages, it’s great to have an option that he can choose to “unfollow” convo. To start with, a 48h following window can help a lot!
With managers overseeing the messages, I believe these convo can be used as a great training and coaching tool for the team :) and managers can use them to set more FAQ & enhance customer service!
Henson Tsai
Alan Ng: Noted. And we will take this feedback while we push out this features shortly in the next couple of weeks.
Alan Ng
Henson Tsai: Appreciate that and thanks a lot !
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Cindy
Henson Tsai: 1) Yes, Manager need receive all notifications.
- should not set a time limit and manager can kick out his /herself from assisgnee…
B
Billy from SleekFlow
planned